Lyric, the trusted leader in healthcare decision intelligence, today announced the general availability of Lyric42 Change Management capabilities for its health plan clients. The capabilities give clients and Lyric teams one connected experience for governing changes to policy logic and content, from submission through review, approval where required, testing, production release, and confirmation.

“Payment accuracy is dynamic. Regulations and coding requirements change, reimbursement policies evolve, and health plans continually refine their own payment strategies and configurations,” said Brian Berkowitz, Chief Product Officer at Lyric. “Keeping logic current is only part of change management. Health plans also need to preserve why a change was made, how it was reviewed, and how it reached production. These capabilities make continuous change more transparent, collaborative, and controlled.”

The scale of change is significant. Each year, Lyric makes approximately 30 million updates to client policy logic and content in response to market-level changes, while managing thousands of additional changes requested by individual clients. Each change must be implemented correctly while remaining explainable and traceable over time.

The capabilities reflect a principle Lyric set out in the Defining Healthcare Decision Intelligence report: The expertise built into healthcare software must remain current as evidence and requirements change, with logic tested and governed before production release.

Control with transparency

Change management in payment accuracy has traditionally relied on fragmented emails, documents, and manual tracking, limiting visibility into how and when changes are made. Developed and refined with input from health plan clients, Lyric42 Change Management brings requests, collaboration, decisions, status, and history into one centralized experience.

For health plans, the result is control with transparency across the change lifecycle. Each change maintains a persistent, traceable history of what was requested and why, supporting information, communications and decisions, approval status, and final release. This preserves the context behind evolving policy logic rather than simply recording that a change occurred.

“Our clients trust Lyric to manage an extraordinary amount of change on their behalf,” said Carolyn Wukitch, Chief Operating Officer at Lyric. “These capabilities give health plans greater visibility into that work while keeping the collaboration, decisions, and history behind each change connected from request through release. That transparency strengthens accountability and the trust at the center of how we serve our clients.”

Managing each change within Lyric42

Changes may stem from regulatory and coding updates, evolving reimbursement policies, or a health plan’s own strategy and configuration decisions. Lyric42 Change Management connects the lifecycle from submission through review, approval where required, configuration and testing, production release, and confirmation. Clients and Lyric teams collaborate through a shared communication history, monitor status throughout the process, and access release information when changes are complete.

But managing change is rarely as simple as implementing an isolated request. A proposed change may need to be evaluated against existing logic, client-specific policies and configurations, competing priorities, and planned release cycles. Lyric42 Change Management creates a shared environment for health plans and Lyric experts to work through those considerations together, align on the appropriate path forward, and carry that context through implementation.

Together, these capabilities turn change management from a series of individual transactions into a more connected, governed process for how policy logic evolves over time.

Expanding the Lyric42 platform

Change Management extends Lyric42’s decision intelligence and governance capabilities beyond making payment decisions to managing how the logic behind those decisions evolves over time. It gives health plans a more transparent and accountable way to keep policy logic current while maintaining control.

That need for governance grows with the scale and complexity of the payment decisions Lyric supports. Across more than 100 health plan clients and more than 10 billion claims validated annually, Lyric42 provides the foundation to keep decision logic current while bringing greater consistency, visibility, and control to how it evolves.

Change Management is the latest step in the continued expansion of Lyric42 as a platform for managing the full lifecycle of healthcare decisions. It follows the addition of intelligent orchestration capabilities in June, the acquisition of Concert in July, which added machine-readable clinical policy technology, and expert review capabilities announced in October, which bring targeted expert review into real-time claims workflows.

Lyric42’s Change Management capabilities are available now to Lyric clients.

About Lyric

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments. To learn more, visit lyric.ai.

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